Refunds and Returns Policy
Thank you for shopping at bluetec.store, operated by Blue Tec. We appreciate your business and strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility
1.1. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We only accept returns for physical products.
1.2. Returns must be initiated within 30 days of the purchase date.
2. Initiation of Return
2.1. To initiate a return, please contact our customer support team at support@bluetec.store to obtain a return authorization. Please include your order number and a description of the item(s) you wish to return in your email.
2.2. Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.
3. Return Shipping
3.1. Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defective or damaged product, or an error on our part.
3.2. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item(s) and are not responsible for items lost or damaged in transit.
4. Inspection and Refunds
4.1. Upon receipt of your returned item(s), we will inspect them to ensure they meet the eligibility criteria outlined in section 1.
4.2. If your return is approved, we will process a refund to the original payment method used for the purchase within [number] business days. Please note that refunds may take additional time to appear in your account depending on your financial institution.
5. Exchanges
5.1. We do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or model, please initiate a return and place a new order for the desired item.
6. Contact Information
If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at support@bluetec.store. We are here to assist you and ensure your shopping experience with us is positive.
7. Amendments
Blue Tec reserves the right to amend this refunds and returns policy at any time without prior notice. Amendments will be effective immediately upon posting on the bluetec.store website.
This refunds and returns policy was last updated on 09/05/24.
By initiating a return with bluetec.store, you acknowledge that you have read, understood, and agree to be bound by this refunds and returns policy.
8. Damaged or Defective Products
8.1. In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately upon receipt of the item(s) at support@bluetec.store. We will work with you to resolve the issue as quickly as possible.
8.2. Depending on the circumstances, we may request photographic evidence of the damage or defect to facilitate the resolution process.
8.3. If your return is approved due to a damaged or defective product, we will provide you with a prepaid shipping label for the return shipment. Once we receive the returned item(s), we will inspect them and process a refund or replacement, as per your preference.
9. Non-Returnable Items
9.1. Certain products are not eligible for return due to hygiene and safety reasons. These include, but are not limited to, personal care items, intimate apparel, and perishable goods.
10. Restocking Fees
10.1. Blue Tec reserves the right to charge a restocking fee for returned items in certain circumstances, such as if the item(s) returned are not in their original condition, are damaged, or are missing parts.
11. Refusal of Returns
11.1. Blue Tec reserves the right to refuse returns that do not meet the eligibility criteria outlined in section 1 or that are initiated outside of the specified timeframe.
11.2. Returns that do not comply with our refunds and returns policy may be subject to rejection or additional fees.
12. Legal Disclaimer
12.1. This refunds and returns policy does not affect your statutory rights as a consumer.
13. Contact Information
If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at support@bluetec.store. We are here to assist you and ensure your shopping experience with us is positive.
14. Amendments
Blue Tec reserves the right to amend this refunds and returns policy at any time without prior notice. Amendments will be effective immediately upon posting on the bluetec.store website.
This refunds and returns policy was last updated on 09/05/24.
By initiating a return with bluetec.store, you acknowledge that you have read, understood, and agree to be bound by this refunds and returns policy.